Evisrobot.com ships to most countries around the Europe and United States using the fastest delivery methods available to us.

We offer FREE shipping to all countries for orders more than 50 €.  
*Orders less than 50 € will be charged  8 € shipping cost.

The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 
Estimated total delivery time to any European country is 3-6 business days. Delivery inside US is 1-3 business days.

RETURN POLICY

We understand that sometimes things change and you may need to return your order. That’s why we set-up a 30 day return policy for you.

30-Days Satisfaction Guarantee

You can return your products purchased from us within 30 days from receiving, however, if you decide to return your product after 14 days but not later than 30 days after receiving your products return fees may be applied (please see Return Rates section below for more information).

Here’s how our return policy works – within 30-Days from receiving any products purchased from us, you can return and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return an unused and opened product.

Return Rates

If you inform us that you want to return your purchased products within 14 days after receiving your purchased products, no return fees shall not be applied and once we receive your purchased product, we will issue a full refund.

If you inform us that you want to return your purchased products later than after 14 days but within 30 days from receiving, an additional 20% restocking fee will be applied. Thus the refund that you will receive will be 20% lower that what you have paid to us.

*Return shipping costs have to be covered by the customer. Return shipping fees will not be refunded or compensated for.

Steps To Take When Returning A Product

Step #1 – Contact our Customer Support by contacts you can find at evisrobot.com/contact within 30 days from receiving your ordered products. Please provide to the customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all necessary information, we will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.

Step #3 – re-pack your product safely and securely, attach the provided RMA number in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and sent to our indicated Returns address. Un-defective items must be returned in unused, manufacturer condition, in original and undamaged packaging. Please note that the return shipping fees will not be refunded or compensated for.

Step #4 – Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that:

(a) your returned shipping fees will not be compensated by us;

(b) The restocking fee shall be applied only if you decide to return your purchased products after 14 days from receiving the products but not later than within 30 days. These amounts will be deducted from the total amount of the refund.

Once A refund is issued, it normally takes up to 2-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Please refer to our Terms of Service for more information about our returns & refunds policy.